POLICIES & PRIVACY


RETURN POLICY:

 
We gladly accept returns of any unworn jewelry within 14 days of receipt for store credit or refund. Before returning any item(s), please obtain a Return Authorization Number by
emailing us at Lauren@sophiaandchloe.com or by calling Sophia & Chloe at (760) 632-1217. Please note: Shipping and handling charges are non-refundable.

All sales made outside of the United States are final sales.
 
After receiving your Return Authorization Number, please securely pack and seal the return merchandise and a copy of your original invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the given address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).


LOSE AN EARRING?


Here at sophiaandchloe.com we strive for perfection. Unfortunately, we are not able to replace a single earring, as it is nearly impossible to ensure that a replacement earring would perfectly match your original. If you would like to replace a lost earring, a new pair must be purchased.


SHIPPING POLICY:

 
Sophiaandchloe.com ships all purchases via USPS or UPS. An email confirmation, as well as a tracking number will be emailed to you once your package ships. All orders placed within normal business hours (9am-5pm PST) will ship within 1-2 business days.

Shipping charges are as follows for all US orders:

• USPS Priority: FREE
• UPS 2nd Day Air: $14.95
• UPS Overnight: $19.95

FREE UPS 2nd Day Air on all orders over $1,000


International Shipping
Please note that all orders shipped outside of the United States will be FINAL sales. Customers are responsible for international duties, taxes, and refused shipping charges.

• USPS Priority Mail International: $24.95



Please add one day to shipping time frames during Holidays as most carriers are closed.


SALES TAX:


Orders shipped to all states other than California are exempt from sales tax. All orders shipped within California will be subject to sales tax of 7.75%.


REPAIRS:

 
Here at Sophia & Chloe we take pride in our jewelry and stand behind our craftsmanship. If any of your jewelry should require repair, please contact us at Lauren@sophiaandchloe.com or via telephone at (760) 632-1217, and we will be more than happy to repair it for you.


PRIVACY POLICY:

 
Sophiaandchloe.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Sophiaandchloe.com, you are accepting the practices described in this Privacy Notice.
 
What personal Information about customers does Sophiaandchloe.com gather?

Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our store, and communicating with you.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses Sophiaandchloe.com.

Does Sophiaandchloe.com share the Information it receives?
Here at Sopphiaandchloe.com we value and respect our customers and their privacy. Though we will keep your information on file for future reference and/or purchases, we do not share any of that information with any other parties.

How Secure Is Information About Me?
• We work to protect the security of your information during order transmission by using Secure Sockets Layer (SSL) software, which encrypts order information you transmit.

• We reveal only the last five digits of your credit card numbers when confirming an order via email. Of course, we transmit the entire credit card number to the appropriate
credit card company during order processing.

• It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

If you have any questions regarding our Privacy Policy, please feel free to contact us via email any time at Lauren@sophiaandchloe.com, or by telephone at (760)632-1217 between the hours of 10am and 5pm PST.


Everyone loves presents! That being said, all orders from Sophiaandchloe.com arrive to you beautifully gift wrapped and ready to put a smile on your face. If you are having your order shipped directly to a loved one as a gift, please indicate in your order so that we can include a packing list with your gift, and can ship your detailed receipt directly to you.